Omantel, Ericsson sign network operation, upkeep services pact in Oman

Muscat: Omantel has partnered with Ericsson to provide operations and maintenance services for its multi-vendor and multi-technology network.
The multinational telecommunications company Ericsson will deliver this service using a secondment model wherein Omantel, the leading provider of integrated telecommunication services in the Sultanate, will second a group of its employees to Ericsson to build competence development. The partnership will be in place for a period of four years from 2016 to 2019.
With a focus on enhancing the customer experience and develop staff competence, Omantel made a conscious decision to choose Ericsson as a partner for its managed services with secondment for bringing in an industry-wide well respected, internationally recognised and highly reliable operational experience across the globe.
The OMS service shall encompass multivendor and multi-technology with a prime objective of enhancing end to end network availability, network reliability and customer experience through automation and strong managed services platforms.
Remarking on the partnership, Samy Ahmed Al Ghassany, Chief Operating Officer of Omantel noted, “We see Ericsson as a natural long-term partner for Omantel as they bring a vast knowledge, expertise, managed services platforms and experience for enhancing the network quality, network reliability and customer experience which are the pillars of our Strategy at Omantel.”
“At Omantel we priotrise network quality and customer satisfaction and choosing Ericsson for OMS with secondment shall provide us the best possible results in terms of network reliability and staff competence development. In a rapidly changing technological ecosystem, Ericsson suits us best as a dependable managed services partner due to the adaptability and resilience that the company brings to the table.”
Omantel is the Sultanate’s first and leading integrated telecommunications services provider, enabling the digital society to flourish, allowing new ways of doing business and delivering a world of information, news and entertainment. Investing in the future of the nation, Omantel connects even the most remote communities of the Sultanate to each other and the rest of the world. Today, Omantel boldly innovates to deliver the highest levels of customer satisfaction, the broadest and most reliable nationwide network while investing for Oman’s future development.